The pool Guyz installed a pool in May 2014. The contract said the work would take approximately 30 days. The work took over four months. They claim it is not their fault the patio/paver guys took so long. The sales person informed me, when he sold me the pool, that they had paver guys on staff. This is not true. They subcontract out. Then the Pool Guyz take 10% of the paver cost for doing nothing and holding no responsibility for the paver work. In fact this was the first time they had even hired this company.
Then the paver guys didn't even have an employee that could install paver pool coping. They ended up subcontractoring my brick guy to do the work. So I paid top dollar to get a subcontractor of a subcontractor. I could have hired the coping guy myself and saved 50% on the paver work.
Now nine months later the pool has still not had the final city inspection. I have paid $50,000 cash for a pool and patio that I cannot legally use. They have ignore numerous attempts for myself and my lawyer to resolve this issue. I'm out $1000 in legal fees already and have lost an entire season of use of the pool and a year of the equipment warranty.
My family sure would love to use the pool they were promised last year.
Reason of review: Order processing issue.