The Pool Guyz - We love our pool

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5.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website

The Pool Guyz are exemplary! Simply phenomenal service!

Their workmanship and customer service speak for themselves and are completely based on the needs of their customers! IF YOU'RE LOOKING FOR RELIABLE, EXPERIENCED CRAFTSMEN WHO PAY ATTENTION TO THE LITTLE DETAILS, AND UNDERSTAND THAT THEIR WORK IS THEIR SIGNATURE ~ THEN THESE ARE YOUR POOL GUYZ! The Pool Guyz are a different breed of contractor.

They're ALL ABOUT QUALITY. IT'S QUITE APPARENT THEY SINCERELY CARE ABOUT THEIR CUSTOMERS AND THEY DEFINITELY STAND BEHIND THEIR WORK.

Reason of review: Good customer service.

Company wrote 0 private or public responses to the review from Jan 31, 2016.

The Pool Guyz - Pool Installation Review from Virginia Beach, Virginia

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2.8
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The pool Guyz installed a pool in May 2014. The contract said the work would take approximately 30 days. The work took over four months. They claim it is not their fault the patio/paver guys took so long. The sales person informed me, when he sold me the pool, that they had paver guys on staff. This is not true. They subcontract out. Then the Pool Guyz take 10% of the paver cost for doing nothing and holding no responsibility for the paver work. In fact this was the first time they had even hired this company.

Then the paver guys didn't even have an employee that could install paver pool coping. They ended up subcontractoring my brick guy to do the work. So I paid top dollar to get a subcontractor of a subcontractor. I could have hired the coping guy myself and saved 50% on the paver work.

Now nine months later the pool has still not had the final city inspection. I have paid $50,000 cash for a pool and patio that I cannot legally use. They have ignore numerous attempts for myself and my lawyer to resolve this issue. I'm out $1000 in legal fees already and have lost an entire season of use of the pool and a year of the equipment warranty.

My family sure would love to use the pool they were promised last year.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Feb 06, 2015.

Comments

Anonymous
Virginia Beach, Virginia, United States #944260

We are surprised as to the scope of your claim. It appears there were several misunderstandings in your mention of our subcontractors.

For your pavers, we contracted a company that we have done significant quantities of business with, and they are very experienced with doing pavers.

As for your mention of starting the job 2 weeks late, my paperwork shows the contract was to start the 12th of May and completed by the 12th of June, your completion date according to your post is May 16th 2014, and my install checklist that was signed by Mr "anonymous" on May 18th 2014 when the pool and rough grade was finished, before the pavers were installed. The delays in the pavers appear to have been caused by multiple additions to the job, and use of special order pavers.

As for the final inspection, we made attempts to complete the inspection, including a recommendation by the city inspector, and other suggestions by our company to rectify some minor drainage related issues that do not affect the usability of your pool. Your pool was cleaned on multiple occasions and serviced by Arnold, and at that point we were told everything was acceptable and you and your family were using your pool.

We had no reason to believe you had not completed the required step to complete your inspection, as it appeared you had all fencing in place and even your slide was installed, functional and being used.

We strive to make sure that our customers get their pools completed as quickly as possible. Please contact us, as we would like to make sure this is taken care of as quickly as possible. We look forward to hearing from you, very soon.

Thank you.

The Pool Guyz

5 comments

I have been dealing with this company for almost a year now. The company has been paid in full and now has dropped the ball to get my pool up & running.

The water has sat so long in our pool with no assistance from this company, it has grown a thick white film in the pool- this is a fiberglass pool. The film is like barnacles that grow on the bottom of a boat. The Pool Guyz still have not completed their service on the pool or trained us on the operation of the pool.

I wouldn't recommend this company to my worst enemy! Once they have collected your money, you are no longer a priority!

Company wrote 0 public responses to the review from Apr 25, 2014.

Comments

Anonymous
Virginia Beach, Virginia, United States #944253

While we understand your frustration, we find it hard to believe you have the time post all of these bogus complaints, considering you have not found the time to speak to us, contact us, or respond to the request to meet with you and your representative regarding your situation. We have made many attempts to take care of this, and rather than help us help you, all you have been doing is trying to harm our name and reputation on the internet.

We want you to be happy with your pool and not have issues. Please let us know when we can get together to finish this up so you don't have to waste 10+ hours a week trying to bash us on facebook because you are choosing not to let us help you get it fixed.

Thanks.

Anonymous
Virginia Beach, Virginia, United States #942219

Please see our page that we have created called The Pool Guyz complaint on Facebook! We are yet another customer that they took the money and "ran".

Anonymous
Suffolk, Virginia, United States #905318

I had the same problem in 2005...saw them at a pool convention in Virginia Beach.. Flyer gave a price with free cleaner and free light kit for DIY...they finally delivered it months after payment then would give us directions for DIY install so had to pay someone to do it..they recommended a friend and when the job was done it was sitting 3 feet out of the ground..so had to pay them again

to reinstall...I have told everyone and would never recommend!! Then they never gave me the cleaner as promised!

thepoolguyz
#816323

Dear Mrs. Winstead,

Thank you for giving us the opportunity to make things right & taking time to communicate to us why our service did not meet your expectations.

We are so happy we were able to address your needs and provide the best solution available to resolve your issues to your complete satisfaction.

We have put forth every effort to make our best attempt in regaining your confidence in our company. In addition we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused to you.

We are pleased our resolution attempts ended in your complete satisfaction. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

If I may be of any further assistance please do not hesitate to call on me. Warmest Regards, Julie

Anonymous
to thepoolguyz Chesapeake, Virginia, United States #1314976

To: The Pool Guyz

I will never be at complete satisfaction of the pool installation. I still have the white hard film in my pool that sat for months on end....

my pool isn't the bright blue nor does it sparkle when it was first delivered and placed in the ground.

I just saw this post where you are stating that I was fully satisfied which isn't the truth by far. You even tried to reimburse me money to remove all of my social media complaints about your company.... which I will add that I refused to take nor remove any social media complaints.

You as a company should be taken to court by many of us consumer's who had/has pool issues with your company.

The only descent human that works for your company is Arnold!

Shame on you! I'm sure you are enjoying your millions that you make off innocent people who put their trust in your service.

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